The Civility Solution: What to Do When People Are Rude by P. M. Forni was an interesting read that was split in half between a regular non-fiction section and half real-life scenarios. What I walked away with was great suggestions on how to detach emotion from the response, and how to be assertive in response to rudeness.
“Think of all your contacts with others, however fleeting, as visits.” pg. 36
A special thanks to my friend Kelly Frager of Etiquette for Everyday, who recommended it!